Main modules

Service Management

Areas of Use

  • The canias4.0 SRV module can be used by companies to manage, align and process periodically recurring service activities and by customers to process breakdown notifications. With the help of the service management module, employees can create a protocol regarding service steps and record used materials or replaced parts. The functions of this module also include the creation of checklists and surveys.

On-Site Service

  • The general technological infrastructure of the software and the functions of the SRV module offer users the opportunity to manage not only service operations at the firm, but also service operations on the customer‘s side. Therefore, employees can access the application from anywhere or from every usage area, call up customer-specific information and record service-related data such as spare parts and material consumption. The module also enables users to immediately create a protocol for services supplied when it is still at the customer’s side. The canias4.0 Sales has the feature of assembly and disassembly for devices, machines and asset according to serial numbers.

Evaluations And Analyses

  • The configuration of the canias4.0 SRV module offers various categorization capabilities to the service staff. Here, various pieces of information may be relied upon for categorization (e.g. project ownerships, departments, employees, priorities, service groups or notification types). All the data in the database are used to perform evaluations and to obtain valuable data that will enable better planning of service activities in the future.

Inclusion of External Service Providers

  • In the SRV module, vendors can be defined as external service departments and can be included in service operations as service providers. If desired, these external business partners may be granted limited access to the canias4.0 system, enabling timely entry of information. Management of external warehouses specific to the vendor (e.g. for spare parts) and management of incoming invoices is also possible with this module.

Main Integrated Modules

  • Sales Management

    Sales Management

  • Bill of Materials Management

    Bill of Materials Management

  • Basic Data Management

    Basic Data Management

  • Production Management

    Production Management

  • Inventory Management

    Inventory Management

Other Intagrated Modules

  • Document Management

    Document Management

  • Purchasing Management

    Purchasing Management

Main modules

Additional modules

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