Main modules

Customer Relations Management

Communicative CRM

  • Everyday innumerous pieces of information flow into the system with customer data coming over communication tools like e-mails, phone calls, fax messages, letters and short messages. Data and documents so created are kept centrally in the system thanks to integrations over canias4.0. Data obtained from sales, service and marketing departments, such as histories, contacts, addresses, competitor relations and competitor behaviors, etc., can be used for strategic relationship management.

Analytical CRM

  • The analytical functions in the module enable customer surveys to be executed using both manual and electronic systems. Thereby, all survey forms can be created in the system. In addition to defining alternative answering means and different weighting criteria, it is possible to prepare open-ended questions. Customer surveys may be assigned, applied and evaluated for certain participants.

Operational CRM

  • The canias4.0 CRM module supports issuance and auditing activities in the entire sales chain from the offer to the invoice. Thanks to the integration of the address book and customer master data, documents can be issued quickly without error and tracked completely.

Mobile Connection

  • Use of the mobile application of the canias4.0 CRM module in mobile devices like smart phones, tablets, etc., enables users to create and maintain relevant data also during field service.

Main Integrated Modules

  • Purchasing Management

    Purchasing Management

  • Production Management

    Production Management

  • Basic Data Management

    Basic Data Management

  • Sales Management

    Sales Management

  • Project Management

    Project Management

Other Intagrated Modules

  • Collaborator


  • Service Management

    Service Management

  • Document Management

    Document Management

Main modules

Additional modules

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